Scottish firm Ascensos sets up in Trinidad

Scottish firm Ascensos sets up in Trinidad

InvesTT is pleased to announce the establishment of a new contact center operation in Trinidad and Tobago by Ascensos Limited.

Headquartered in Scotland, Ascensos selected Trinidad and Tobago as the ideal nearshore location to support their North American clients. The Company will lease commercial space at Princes Court in Port of Spain and aims to begin live client operations from 1st June, 2023 with an initial 100 agents. The ultimate goal is to create up to 300 local jobs over a 3-year period in Trinidad and Tobago.

"Trinidad & Tobago offers Ascensos an impressive proposition."
John Devlin, CEO, Ascensos
John Devlin, CEO of Ascensos

According to John Devlin, Chief Executive at Ascensos:

“Trinidad & Tobago offers Ascensos an impressive proposition, with the friendliness of its people, the infrastructure, quality of life and its direct links to the USA and Canada. The cultural connection with the US and UK makes it the ideal location for us to expand our global contact center operations, and to support clients’ North American customers. Our new base will open up new markets for our business, as well as offering the perfect time-zone to deliver 24/7 UK customer service.” 

Ascensos and the InvesTT team at the CIF 2022 – Sekou Alleyne, President InvesTT; John Devlin, CEO Ascensos; Paul Sandford (advisor to Ascensos) and Jeniece Scoon, Investment Officer at InvesTT.

Sekou Alleyne, President of InvesTT, notes “We are pleased to add Ascensos to the local Business Process Outsourcing (BPO) landscape which is fast emerging as one of the Caribbean’s most sought-after locations. The BPO industry provides young persons with the necessary customer service skills that can be transferred to every other sector and therefore transform the national economy into one that produces a highly skilled customer-oriented workforce.”

Facilitation services provided by InvesTT to Ascensos included but were not limited to:

  • Provision of information on Trinidad and Tobago’s BPO industry value proposition, business registration, digital infrastructure, current market conditions and the local labour market.
  • Real estate advisory and site visits.
  • Facilitation of meetings with key Government agencies.
  • Facilitation of key stakeholder meetings with professional services firms, recruitment firms and business solution providers.
  • Mapping out and hand-holding through regulatory approvals.

Ascensos Limited is a leading, independent, customer management services provider which operates an estate of multi-channel contact centers and virtual workers across the UK, Europe, Turkey and South Africa. The company manages inbound and outbound customer contact, insight and data for national and international retailers across voice, email, live chat, social media and web-based communications. 

For more information on how you can set up a BPO company in Trinidad and Tobago, click here.