Collections Agent

Job Description

ROLE AND RESPONSIBILITIES

The Collections Agent will be working with a dynamic team, with responsibility for:

1. Collect payments on past due invoices.
2. Deal with customers diligently, courteously, and professionally while collecting payments.
3. Call customers using the telephone.
4. Consistently follow-up by calling or sending emails.
5. Answer customer questions regarding problems with their accounts.
6. Collaborate with accounts receivables staff regarding the collection of payments.
7. Inform clients of overdue invoices and the amount currently owed.
8. Advise customers on alternative payment plans.
9. Ensure all customer information is correct, including phone numbers and addresses.
10. Listen to the customer's story and determine if the invoice can be collected.
11. Record new commitment to repay debt.
12. Adhering strictly to customer policies and procedures.
13. Investigate and resolve discrepancies in payments or accounts.

REQUIREMENTS

1. A minimum of 2 years of experience in an inbound/outbound or telemarketing environment.
2. Should be able to display confidence in interacting with customers, also can persuade & negotiate
3. Previous collections agent experience required – B2B collection experience preferred.
4. Should possess patience and diligence and good organizational skills.
5. Experience in enacting recovery plans and strategies to prevent losses.
6. Have exceptional ability to communicate with merchants to negotiate payment plans.
7. Exceptional recordkeeping and interpersonal skills.
8. Ability to manage time with little supervision.
9. Proven ability to overcome obstacles and get results.
10. Ready to join immediately or within 30 days.