Carenet Health to open facility in Trinidad and Tobago

Carenet Health to open facility in Trinidad and Tobago

Press release: 28th August, 2024

Carenet Health, an advanced healthcare business support organization (BSO), has announced that it will open a new solution delivery centre in Trinidad and Tobago in Q4 2024. The investment was facilitated over a period of 10 months by InvesTT which is now part of the recently established Trinidad and Tobago Trade and Investment Promotion Agency.

According to Carenet’s release, this move represents another step in the company’s global mission to support their client partners and deliver the economic benefits of right-shoring. Carenet defines right-shoring as the strategic discipline of selecting the best-fit geographical and financial model needed to meet the ever-changing requirements for the business of healthcare. Trinidad and Tobago was chosen as the location because of the country’s high-quality talent, English fluency, time zone alignment to the U.S. and exceptional sales and engagement outcomes. Carenet’s newest location will staff over 200 health advisors in Port of Spain.

 

“We look forward to welcoming our new team in Trinidad and Tobago,” said John Erwin, Carenet’s Chief Executive Officer. “Right-shoring is an important part of a comprehensive business strategy designed to help our clients win in an exceptionally challenging market. Our new facility in Trinidad and Tobago will enable us to achieve our exceptional performance required for our clients at half the cost.”

Sekou Alleyne, former President InvesTT notes “To be selected by Carenet as part of their right-shoring strategy is a significant milestone and a huge indication of this country’s competitiveness in Business Process Outsourcing (BPO), especially in terms of operational costs. With this new investment, Trinidad and Tobago is now a preferred location for 9 global BPO companies and the local industry currently employs close to 3000 persons.”

In July 2024, the City of Port of Spain was ranked the 5th Top Value Destination for Business Process Outsourcing (BPO) in the Latin America and Caribbean region. The ranking was released on the Nearshore Value Index (NVI) 2024, a tool managed by the research and advisory team of Nearshore Americas, a prominent online content source for the nearshore services and outsourcing industry. The NVI identifies and ranks the locations which offer the best value for nearshore operations in BPO and software services. 

For more information on the ranking please visit Nearshore Value Index 2024 - Nearshore Americas (https://nearshoreamericas.com/nearshore-value-index-2024/)

About Carenet Health:

Carenet Health supports over 500 premier health plans, providers and health services companies. The Company helps leading healthcare organizations simplify and power the business of healthcare through personalization, innovation and consultation. Its services include healthcare engagement, clinical and telehealth solutions.