Trinidad and Tobago welcomes and supports international names in the ICT industry. ICT companies currently operate in T&T are attracted by a unique blend of factors, which offer a distinct competitive advantage to ICT investors.
InvesTT is currently receiving serious enquiries from International Call Centres considering setting up operations in Trinidad & Tobago. No experience is required for entry level Customer Service Agent positions. All training will be provided directly by employers. Career paths in the industry lead to supervisory and operational management positions.
Information collected may be shared with potential Call Centre investors as part of their recruitment process.
Minimum Qualifications required for Customer Service Agents:
This survey closes May 20, 2018 at 10.00am
400ICT graduates annually
5Undersea fiber connections
GMT - 4hrsAtlantic Standard Time, Same as US and Canada
98%Mobile coverage including 2G, GSM, 4G
68.9%Fixed & mobile internet penetration
1stFor IT infrastructure in LATAM & Caribbean region
2ndIT skill readiness in LATAM & Caribbean Region
T&T has well-developed data storage and processing activities. Financial services firms operate and consume services from their own data centres, while telecommunications firms also provide data centre services to external clients. Fujitsu and Columbus Communications are the most notable providers of outsourced data centre services in T&T.
T&T operates within a liberalized mobile services environment which currently features two major mobile service providers; the Telecommunications Services of Trinidad and Tobago (TSTT) and Digicel. Both entities own and operate their own mobile infrastructure (some colocation is also done), from which they provide their services. As evidenced by the very high mobile penetration rate, T&T is considered a well-developed market for mobile services.
The TTBizLink is considered to be one of the key platforms of e-government services whereby citizens and residents can process a wide range of government-related procedures and processes. The Government offers e-services to citizens, businesses and residents in Trinidad and Tobago viaTTConnect.
High quality, competitive, labour poolWith 99% literacy, free tertiary education, and a large number of job seekers, Trinidad and Tobago offers access to skilled resources.
InfrastructureFive undersea fibre connections provide a robust and redundant core infrastructure, while reliable energy utilities, transport connections, and real estate add to the attractiveness.
Low operating costsTrinidad and Tobago is recognized as the location offering the best cost effectiveness in the Caribbean and Central America Regions by FDI Magazine 2015/16.
Nearshore locationWe are an ideal nearshore location in the same time zone as Eastern Standard Time with 40 daily flights to countries in the region.
Market SizeTrinidad and Tobago provides market access to 965 million people through multilateral trade agreements, CARICOM, and Partial Scope Trade Agreements.
The emerging BPO industry in T&T consists of a healthy mix of global service providers and domestic players. Many of these BPOs primarily serve the Caribbean, North and Latin America from a Trinidad and Tobago base. Many of T&T's Canadian based Banks (Scotiabank, RBC, Republic Bank) use shared services centres to service the Caribbean Region. In its first listing on the 2016 Global Services Location Index (GSLI), T&T ranked 42nd out of 55 countries, the highest in the CARICOM region. In 2017, T&T jumped two places in the GSLI and is now ranked at 40 out of 55 countries for providing BPO services, ahead of legacy players such as Jamaica and Canada.
iQor is T&T's most recent investor in BPO and is located at the Tamana InTech Park.
A benchmarking study of 15 Western Hemisphere countries indicated that T&T is the lowest cost location for the establishment of data centres. These can offer data storage, co-location, cloud and enterprise data centre services to the Caribbean and Latin American markets as well as international markets.
Trinidad and Tobago has the potential to become the Bangalore of the Caribbean by developing software and applications for a regional and international client base. Opportunities exist in the integration of software between government, business and suppliers. Additionally, the Global Services Internationalization Hub will build a cluster of IT professional services that can be outsourced by international firms.
Your IT business will benefit from being located within a clustered hub at Tamana InTech Park, the largest Science and Technology Park in the English-speaking Caribbean. It has been master-planned, from design to construction to minimize environmental impact and efficiently utilize resources such as materials, water, and energy. Located in the east of Trinidad and just 5 minutes away from the international airport, Tamana InTech Park is at the centre of innovation, technology and global entrepreneurship.Learn More