Benefits of Business Process Operations in T&T
“Trinidad is very fortunate to have quite a large fibre presence from all the carriers. Wireless internet is good but the fibre is always going to give you that guaranteed support and bandwidth. All our mobile sites are built out of fibre backbones”- Donnelly. When asked about how the local utilities managed the load shift from office to home, as work-from-home stipulations took effect, Donnelly responded by saying “We have not had any major challenges in that space. T&TEC (the local electricity provider) was very structured during that time.” Referencing the challenges currently faced in Bermuda, where power shortages for up to 24 hours generally occur, Donnelly highlighted Trinidad and Tobago’s ideal location below the hurricane belt which significantly reduces the risk of operational disruptions.
Gillette echoed the opinions of Donnelly as he stated that “Trinidad is blessed in that we’ve got three fibre operators on the island.” This, along with multiple wireless operators and fairly high-speed connections, allows for a lot of choices for bandwidth. He further went on to say that competitiveness has translated into very reliable connectivity to the home. According to Gillette, the company experienced 50% cost savings in Trinidad, compared to doing business in the US, and attributed underemployment issues as the reason why wage rates/salaries are competitive on the island.
Anselmo explained that Evolve Mortgages Services migrated operations from India to Trinidad because of nearshore advantages and T&T’s native English-speaking population. Trinidad was also an attractive location for its Call Centre operations, as the company benefited from reduced labour costs, a highly educated workforce, and the availability of human resources qualified in the areas of finance and technology.