Trinidad and Tobago welcomes and supports international names in the ICT industry. Numerous ICT companies currently operate in T&T with many public and private companies establishing local headquarters here. They are attracted by a unique blend of factors, which offer a distinct competitive advantage to ICT investors.
T&T has well-developed data storage and processing activities. Financial services firms operate and consume services from their own data centres, while telecommunications firms also provide data centre services to external clients. Fujitsu and Columbus Communications are the most notable providers of outsourced data centre services in T&T.
- Since 2012, T&T's main telecoms companies have been introducing 4G LTE technology and laying fibre to link up their masts.
- Local telecom giant, TSTT has laid over 800 km of fibre, connecting over 400 masts.
- In 2013, Caribbean telecoms operator Digicel announced that it would invest US $15.4m to improve its 4G backbone and roll out fibre in all areas of Trinidad by 2017.
- In 2015, Cable and Wireless Communications (CWC) announced that it would revamp its infrastructure to provide 4G LTE connections to 6m customers in the region.
- Liberty Global which acquired CWC in 2016 will now invest 20% to 25% of the company's revenue in upgrading the quality of networks across the region.
T&T operates within a liberalized mobile services environment which currently features two major mobile service providers; the Telecommunications Services of Trinidad and Tobago (TSTT) and Digicel. Both entities own and operate their own mobile infrastructure (some colocation is also done), from which they provide their services. As evidenced by the very high mobile penetration rate, T&T is considered a well-developed market for mobile services.
- The TTBizLink is considered to be one of the key platforms of e-government services whereby citizens and residents can process a wide range of government-related procedures and processes.
- The Government offers e-services to citizens, businesses and residents in Trinidad and Tobago via TTConnect
Why invest in ICT?
T&T offers a strong proposition for BPO. The AT Kearney Global Services Location Index 2016 Report highlighted T&T as having one of the largest pools of English-speaking talent in the Western Hemisphere outside of North America.
Five undersea fibre connections provide a robust and redundant core infrastructure, while reliable energy utilities, transport connections, and real estate add to our attractiveness. There is onland fibre connectivity to nearly 100% of populated areas.
Low Business Costs
T&T is 1st for cost-effectiveness in Central America and the Caribbean. Electricity rates start as low as US $0.03 kWh, offering investors access to some of the lowest energy costs in the Western Hemisphere.
We are an ideal nearshore location in the same time zone as Eastern Standard Time with 40 daily flights to countries in the region.
Low Risk/Natural Disaster Safety
T&T’s location south of the hurricane belt ensures the protection necessary to establish data centres.
Locations /location options
Tamana InTech Park
Your IT business will benefit from being located within a clustered hub at Tamana InTech Park, the largest Science and Technology Park in the English-speaking Caribbean. It has been master-planned, from design to construction to minimize environmental impact and efficiently utilize resources such as materials, water, and energy. Located in the east of Trinidad and just 5 minutes away from the international airport, Tamana InTech Park is at the centre of innovation, technology and global entrepreneurship.
The emerging BPO industry in T&T consists of a healthy mix of global service providers and domestic players. Many of these BPOs primarily serve the Caribbean, North and Latin America from a Trinidad and Tobago base. Many of T&T's Canadian based Banks (Scotiabank, RBC, Republic Bank) use shared services centres to service the Caribbean Region. In its first listing on the 2016 Global Services Location Index, T&T ranked 42nd out of 55 countries, the highest in CARICOM and one position above Jamaica.
iQor is T&T's most recent investor in BPO and is located at the Tamana InTech Park.
A benchmarking study of 15 Western Hemisphere countries indicated that T&T is the lowest cost location for the establishment of data centres. These can offer data storage, co-location, cloud and enterprise data centre services to the Caribbean and Latin American markets as well as international markets.
Software Design & Applications
Trinidad and Tobago has the potential to become the Bangalore of the Caribbean by developing software and applications for a regional and international client base. Opportunities exist in the integration of software between government, business and suppliers. Additionally, the Global Services Internationalization Hub will build a cluster of IT professional services that can be outsourced by international firms.
Name: Sekou Alleyne
Manager, Investor Sourcing